FREQUENTLY ASKED QUESTIONS
Orders
- How do I place an order?
- How can I request a refund?
- How do I check the status of my order?
- How can I cancel my order?
- I have received several issues but would like to switch my order to another magazine.
Delivery
- Do you deliver outside of the U.S.?
- How long will it take to receive my first issue?
- How do I change my mailing address?
Gifting
Renewals
- Can I renew my subscription through your service?
- I placed a renewal through your service, but now I am receiving two copies of the same magazine.
- What is Automatic Renewal Service?
Others
- How do I find a specific magazine?
- How many magazines do you have?
- How can I get my magazine listed on the Magazines.com site?
Orders
A. Ordering is easy at Magazines.com! Simply Browse through our more than 4,000 publications by category or price range. Or, visit our Gift Center to make someone happy with a gift subscription that perfectly suits someone’s needs. For complete ordering instructions, click on the “details” button and follow the step-by-step directions.
Q. How can I request a refund?
A. At Magazines.com, your complete satisfaction is our #1 priority.
Magazine Subscriptions
If you find that within the first three months of placing your order that you are not 100% satisfied - for any reason - let us know and we will gladly give you a full, prompt refund. After three months, if you find that you no longer wish to receive a magazine, we will be happy to provide a refund for any unserved issues.
Book orders
Within 30 days of receiving your book, if you are not 100% satisfied, you may return any book product for an exchange or refund of the purchase price. The packing slip included with your book will have a pre-printed return label that includes the return shipping address and details on how to process your return.
If you have additional questions simply call Customer Care toll-free at 1-800-MAGAZINES (800-624-2946) weekdays from 7:00 a.m. to 9:00 p.m. CT or on Saturday from 9:30 a.m. to 6:00 p.m. CT. Or, if you’d prefer, click here to contact us by e-mail us or to use our fast, convenient Live Chat service.
When contacting us about an order, please be sure to include your name, address, title(s) and confirmation number(s).
Refunds are issued in the same method as original payment. Debit/Credit Card refunds will be processed in 3-5 business days of cancellation. Check/Money Order refunds will be mailed within 10-15 business days of cancellation.
Gift Cards are non-refundable. But, we do offer 100% Satisfaction Guaranteed if you are not satisfied with your subscription, we will be happy to switch your subscription to a different magazine at your request.
Q. How do I check the status of my order?
A. It’s easy to check the status of your orders! Just click the “account” link (located at the top, right corner of every page). You can activate your account by getting a temporary password. After logging into your account, under your My Orders section, you should see a summary of your orders. If it says your order is “fulfilled”, that means your order has been processed and your mailing address has been sent to the magazine publisher.
A. At Magazines.com, your complete satisfaction is our #1 priority. If you find that within the first three months of placing your order that you are not 100% satisfied - for any reason - let us know, and we will gladly give you a full, prompt refund. After three months, if you find that you no longer wish to receive a magazine, we will be happy to provide a refund for any unserved issues.
Simply call Customer Care toll-free at 1-800-MAGAZINES (800-624-2946) weekdays from 7:00 a.m. to 9:00 p.m. CT or on Saturday from 9:30 a.m. to 6:00 p.m. CT. Or, if you’d prefer, click here to contact us by e-mail us or to use our fast, convenient Live Chat service.
When contacting us about an order, please be sure to include your name, address, magazine title(s) and confirmation number(s).
Q. I have received several issues but would like to switch my order to another magazine.
A. At Magazines.com, your complete satisfaction is our #1 priority. If you are not 100% satisfied with your subscription, we will be happy to switch your subscription to a different magazine at your request.
Simply call Customer Care toll-free at 1-800-MAGAZINES (800-624-2946) weekdays from 7:00 a.m. to 9:00 p.m. CT or on Saturday from 9:30 a.m. to 6:00 p.m. CT. Or, if you’d prefer, click here to contact us by e-mail us or to use our fast, convenient Live Chat service.
[ Back to the Top ]
Delivery
Q. Do you deliver outside of the U.S.?
A. We do not deliver outside the U.S. at this time, although we expect to have that capability in the near future. In the meantime, Contact Customer Care at 1-800-MAGAZINES. We’ll be happy to put you in touch with the publisher to arrange for foreign delivery.
Q. How long will it take to receive my order?
A. Our estimated delivery dates are based on several factors, including the type of product you have ordered. Please refer to the delivery estimates below.
Magazine subscription
The delivery of your first issue depends on the publication frequency of the magazine you ordered. Generally, publishers ask that you allow 4-6 weeks for weekly magazines, and 6-8 weeks for monthly magazines, and up to 12 weeks for less-frequently published magazines. However, you can expect faster delivery of many of our top-selling magazines.
Book orders
Please allow 2 to 3 weeks for the delivery of books.
If you have not received your first order within the estimated delivery time period, simply call Customer Care toll-free at 1-800-MAGAZINES (800-624-2946) weekdays from 7:00 a.m. to 9:00 p.m. CT or on Saturday from 9:30 a.m. to 6:00 p.m. CT. Or, if you’d prefer, click here to contact us by e-mail us or to use our fast, convenient Live Chat service.
Q. How do I change my mailing address?
A. Simply call Customer Care toll-free at 1-800-MAGAZINES (800-624-2946) weekdays from 7:00 a.m. to 9:00 p.m. CT or on Saturday from 9:30 a.m. to 6:00 p.m. CT. Or, if you’d prefer, click here to contact us by e-mail us or to use our fast, convenient Live Chat service.
[ Back to the Top ]
Gifting
Q. How do I place a gift order?
A. Giving a gift subscription is easy at Magazines.com. With more than 4,000 magazine titles to choose from, you’re sure to find the “perfect” fit for your lucky friends or family members!
Giving gift subscriptions are as easy as 1-2-3!
- Select the magazine you’d like to give, and click “Add To Cart.”
- During the checkout process, click the “gift” box.
- Then, fill in your friend’s name and address and jot a brief message that will appear on the recipient's gift announcement card. Fill in your payment information, and you’re all set!
[ Back to the Top ]
Renewals
Q. Can I renew my subscription through your service?
A. Absolutely! Take advantage of our discount rates to renew any subscription—and enjoy convenient one-stop shopping on all your subscriptions. (Just think how nice it will be not to receive renewal notices from multiple publishers!) Simply complete the order information by listing your name and address as it appears on your current mailing label. Your order will be added to the end of your current subscription.
Q. I placed a renewal through your service, but now I am receiving two copies of the same magazine.
A. No worries. Simply call Customer Care toll-free at 1-800-MAGAZINES (1-800-624-2946). We’ll be happy to take care of everything! We’ll combine the two subscriptions and extend the expiration date to compensate for the duplicate issues.
Q. What is Automatic Renewal Service?
A.Automatic Renewal Service allows you to continue your own or gift subscription at the end of the subscription term without the hassle of remembering when to renew. You'll receive an email notice when it's time to renew, at which time you can choose not to renew your magazine. Otherwise, we'll charge the credit/debit card you used to make your purchase at the low subscription rate then in effect. If your card cannot be charged, we'll send you a bill. You may cancel at any time during your subscription by contacting Customer care at 1-800-MAGAZINES. Our Customer Care Representatives are ready and willing to help you with courteous, efficient, and friendly service. As always, Automatic Renewal Service orders come with the Magazines.com 100% Satisfaction Guarantee: we'll refund all unsent issues at any time, for any reason.
[ Back to the Top ]
Others
Q. How do I find a specific magazine?
A. Magazines.com gives you a variety of ways to find the magazine you’re looking for. To find a specific title, use the search box at the top of every page throughout the site. Or you may also browse for a magazine title by category. Looking for the perfect gift subscription idea? Our Gift Center gives you a variety of ways to narrow your search fast.
Q. How many magazines do you have?
A. Magazines.com offers discounts of up to 90% on more than 4,000 magazines—and we’re adding more all the time—in such categories and entertainment, health and fitness, business, men, women, children, teen, home and garden, fashion, pets, hobbies, science, religion, parenting and much more.
Q. How can I get my magazine listed on the Magazines.com web site?
A. If you are a publisher interested in listing your publication on the Magazines.com web site, please send an email to publisheroperations@magazines.com.
[ Back to the Top ]
