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FAQ


Renewals


Instant Start


Orders


Delivery

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1. Can I renew my subscription through magazines.com?

Absolutely! Whether you want to take advantage of our everyday great prices or consolidate all your orders into one place we are happy to help! Simply look up your magazine title on magazines.com and complete the order information by listing your name and address as it appears on your current magazine mailing label. Your renewal order will be added to our system. You will be charged immediately for your renewal order by magazines.com and your renewal subscription will start as soon as your current subscription expires.

If your subscription was not placed through magazines.com or you are unsure, contact us.

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2. I placed a renewal through your site, but now I am receiving two copies of the same magazine.

Simply contact us or give us a call 1-800-MAGAZINES. We will be happy to take care of it for you!

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3. What is Automatic Renewal?

Automatic Renewal allows you to continue to receive your magazine subscriptions without the hassle of dealing with renewal notices and payments. Before each magazine renewal term you'll receive an email notice reminding you of your upcoming renewal. At that time you can choose not to renew your magazine. Or, as always, you can log in to my account or contact us

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4. How do I turn off Automatic Renewal?

Please log in to my account or contact us

You will continue to receive magazine issues until the end of your current subscription period, at which time your subscription will end. Please note that with removal of auto-renewal status, the publisher of the magazine may choose to send subscription renewal requests in the mail or attached to your magazine.

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5. Can I change my method of payment for my renewal?

Absolutely! Please log in to my account or contact us

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6. Will I be notified of upcoming renewals?

Before each renewal, you'll receive an emailed reminder notice specifying price plus processing (and any applicable sales tax), the date of the upcoming charge, and billing terms for the next subscription term. For annual terms billed more frequently, you will receive a payment confirmation notice with each transaction and an annual renewal notice. Billing frequency and price are subject to change. The email provided with the transaction will be the email utilized to deliver all future notices and communications regarding your subscription. If you need to update your email, please follow this link. As always, you may also update your auto-recurring status by managing my account or contacting us at 800-624-2946.

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7. Is my Instant Start digital issue free?

Yes! There is no cost to this issue – it's on us as our way of saying thank you for your purchase and to help pass the time while you await the start of your print subscription.

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8. Does it count against the total number of issues in my subscription?

No! It's truly a freebie courtesy of magazines.com. As an example, if you order a 12-issue subscription of your favorite magazine today featuring Instant Start, you'll immediately receive the current newsstand issue digitally and then receive 12 print issues from the magazine's publisher in the mail.

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9. What issue will I receive via Instant Start?

You'll be receiving the digital version of the issue currently available on newsstands. Note that depending on the date the magazine's publisher begins fulfilling your print subscription, it is likely that there will be a gap in issues between the current newsstand issue delivered by Instant Start and your first issue arriving in the mail. Once your print subscription begins arriving your issues will be delivered consecutively until all issues in the subscription have been served.

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10. Am I buying a digital subscription?

No. The subscription you are purchasing is for a print magazine. All issues you are purchasing will be delivered in print, by mail. Subscriptions featuring Instant Start simply include the current newsstand issue as a free bonus.

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11. How do I get access to my free Instant Start issue? Do I need a username and password or app?

Once you complete your purchase of any print subscription featuring Instant Start the link to view your digital issue will be available on both the confirmation page and in the order confirmation email you receive from magazines.com. Simply click the link from whatever device you're on to enjoy your magazine – no username, password or app download needed. Instant Start issues can be viewed on any device (smartphone, desktop, laptop, tablet, etc).

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12. Do I need to be connected to the internet to view my Instant Start digital issue?

Yes, an internet connection is required.

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13. Is there a limit to the number of devices I can use to access my free Instant Start issue?

You can access your free Instant Start issue on up to 5 different devices. Once you've reached your 5 device limit, additional attempts to access you Instant Start issue from any new device will be denied.

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14. What if the subscription is a gift?

Good news! If your subscription is a gift and features Instant Start you have two choices:

1. Upon reaching the order confirmation page, click "email a gift message" to notify your gift recipient of the subscription your purchased for them. You can then copy and paste the link to the Instant Start issue in that email.

2. Keep the free Instant Start bonus issue for yourself. We promise not to tell!

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15. When does access to my free Instant Start issue expire?

It doesn't. As long as you have the link, you'll have access to your free Instant Start issue courtesy of magazines.com.

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16. How do I place an order for the digital edition of the magazine?

At this time we do not sell magazine digital editions on our site. Please check back at a later time.

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17. Do you deliver outside of the U.S.?

At this time we do not deliver outside the U.S. Please check back at a later time.

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18. How do I cancel my order?

To cancel an order please log in to my account or contact us

You will continue to receive magazine issues until the end of your current subscription period, at which time your subscription will end. Please note that with removal of auto-renewal status, the publisher of the magazine may choose to send subscription renewal requests in the mail or attached to your magazine.

If your subscription was not placed through magazines.com or you are unsure, contact us.

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19. How do I deliver multiple copies of the same magazine to the same address?

Ordering more than one subscription of a specific magazine to the same address on our website will result in extending the length of your subscription. You will NOT get 2 copies of the magazine. If you want to receive multiple copies of a magazine at the same address, please contact us and a Customer Service representative can help.

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20. How long will it take to receive my order?

Our delivery dates are based on multiple factors, including the type of magazine you ordered and the publisher of the magazine.

Publishers generally ask that you allow:
– 4-6 weeks on weekly magazines
– 6-8 weeks on monthly magazines
– 8-10 weeks on seasonal or bi-monthly magazines
– Up to 12 weeks on quarterly or less-frequent magazines

However, you can anticipate faster delivery on many of our top-selling magazines. If you have not received your first order within the estimated delivery time stated above, please contact us or call Customer Service at 1-800-MAGAZINES.

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21. How do I change my mailing address?

Please log in to my account or contact us

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